Privacy Policy | Anovis AI

1. Introduction

At Anovis AI, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including through third-party integrations that provide functional services.

This policy applies to all users worldwide and ensures compliance with applicable data protection laws, including the European Union's General Data Protection Regulation (GDPR) and Switzerland's Federal Act on Data Protection (nFADP, revised 2023).

2. Information We Collect

We collect personal information only when you voluntarily provide it to us, such as when you:

Contact us through our website or contact forms
Request a consultation or engage with our services
Interact with our AI chat assistant (only after giving consent for functional cookies)
Submit forms through our third-party form providers (only after giving consent for marketing cookies)

Local Data Storage: We store your cookie consent preferences locally on your device. This is the only information we automatically store, and it remains entirely on your device.

No Automatic Tracking: Unlike many websites, we do not automatically collect IP addresses, browser information, device details, or usage patterns. Third-party services only activate after you provide explicit consent, ensuring no data collection occurs without your knowledge.

3. Cookies and Tracking Technologies

Consent-First Approach: We use a privacy-first cookie system that only activates third-party services after you provide explicit consent. Without your consent, no external services load and no tracking occurs.

Our cookie consent system categorizes cookies into four types:

Essential Cookies: Only used for storing your cookie consent preferences locally on your device. These cannot be disabled as they're necessary for the consent system to function.
Functional Cookies: Enable our AI chat assistant (Chatbase) when you consent. Without functional consent, the chat widget will not load and no chat data is processed.
Marketing Cookies: Enable embedded forms (Typeform) when you consent. Without marketing consent, forms will not load and no form data is collected.
Analytics Cookies: Currently not implemented. This category is available for future analytics services, but no analytics tracking is currently active on our website.

You can manage your cookie preferences at any time using the "Cookie Settings" button in our website footer. Your consent preferences are stored locally on your device and expire after 365 days. Clearing your browser data will reset all preferences.

4. Third-Party Services and Integrations

Consent-Controlled Services: We use third-party services that only activate after you provide explicit consent through our cookie banner. No data is shared with these services until you choose to enable them.

Chatbase: Powers our AI chat assistant widget (requires functional cookie consent). When you consent and interact with our chat assistant, your messages and conversation data are processed by Chatbase to provide AI-powered responses and support.
Typeform: Provides embedded contact and consultation request forms (requires marketing cookie consent). Information you submit through these forms is processed by Typeform to facilitate form functionality and delivery of your inquiries to us.

Privacy Protection: If you decline consent for these services, they will not load and no data will be processed by them. Each service has its own privacy policy that governs how they handle your data when active:

5. Data Minimization and Privacy-First Design

Privacy by Design: Our website is built with privacy as a core principle. We deliberately minimize data collection and maximize user control:

No Automatic Tracking: We don't use analytics scripts, pixel tracking, or automatic data collection technologies that are common on most websites.
Consent-First Loading: Third-party services only load after explicit user consent, ensuring no external data processing occurs without your knowledge.
Local Data Storage: Your privacy preferences are stored locally on your device, not on our servers, giving you complete control.
Minimal Essential Data: We only collect information that is directly provided by users for specific purposes (contact forms, chat interactions with consent).

This approach means you have granular control over what data is shared and with which services, allowing you to enjoy our website's functionality while maintaining your desired level of privacy.

6. Legal Basis and International Data Transfers

For users in the European Union and Switzerland, we process your personal data based on the following legal grounds under GDPR and nFADP:

Consent: When you provide explicit consent for cookie usage, marketing communications, or use of specific features like our AI chat assistant.
Legitimate Interests: For website functionality, security, and business communications where our interests do not override your privacy rights.
Contractual Necessity: When processing is necessary to provide services you've requested or to enter into a contract with you.

Some of our third-party service providers (Chatbase, Typeform) are located in countries outside the EU/EEA and Switzerland. We ensure adequate protection for your data through appropriate safeguards such as Standard Contractual Clauses and adequacy decisions where available.

7. How We Use Your Information

We may use the information we collect for various purposes, including:

Providing, maintaining, and improving our services
Responding to your inquiries and requests
Facilitating consultations and business communications
Sending you technical notices and updates
Marketing and promotional communications (with your consent)

8. Data Sharing and Disclosure

We may share your personal information in the following circumstances:

Service Providers: We share data with third-party service providers (such as Chatbase and Typeform) that perform services on our behalf, including chat functionality and form processing. These providers are limited to using your data only for the functional services they provide to us.
Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
Business Transfers: In connection with any merger, sale of assets, or acquisition of our business.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that third-party services have their own security measures and policies.

10. Your Rights and Choices

Under GDPR, nFADP, and other applicable data protection laws, you have certain rights regarding your personal information:

The right to access, update, or delete your personal information
The right to opt-out of marketing communications
The right to withdraw consent where applicable
The right to data portability (receive your data in a structured format)
The right to object to processing based on legitimate interests
The right to lodge a complaint with supervisory authorities

Cookie Consent Management

You have specific control over cookies and tracking technologies:

Accept or reject different categories of cookies when you first visit our site
Change your cookie preferences at any time using the "Cookie Settings" button in our footer
Clear your browser cookies to reset all preferences
Disable cookies entirely through your browser settings (may affect site functionality)

For data processed by third-party services, you may need to contact those services directly to exercise certain rights. We can assist you in understanding how to manage your interactions with these integrated services.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us and Supervisory Authorities

If you have any questions about this Privacy Policy, including questions about our third-party integrations or how your data is processed, please contact us at:

info@anovisai.com